Shipping
-
- All orders are shipped from our warehouse in Sydney Australia. As soon as your order has been despatched you will receive notification with your tracking number.
- DELIVERY WITHIN AUSTRALIA: We ship Australia-wide with Australia Post (Express Post) service and the delivery time is usually 3 – 5 business days (excluding public holidays)
- DELIVERY OUTSIDE AUSTRALIA: We ship to all countries worldwide using DHL Express which is a fully tracked door to door service. Delivery times are usually 7 business days (excluding public holidays).
- USA: Orders include all taxes and duties for orders under the value of USD $800
- ALL OTHER COUNTRIES: Orders do not include any duties or taxes that may be applicable when you import goods into your country. These duties and taxes, if applicable, will be collected by your local DHL Express office prior to delivery of your order. If you are not sure whether taxes or duties are applicable in your location, you can use this link: https://www.simplyduty.com/Â or call the local DHL Express office in your country.
- DELIVERY TO RUSSIAN FEDERATION: Please note government requirements in Russia stipulate delivery can only be made to a business address. Delivery to a residential address is not allowed.
Returns Policy
You can return any PANZERA product up to 30 days after receiving delivery should it be not suitable. Simply lodge a return request by clicking HERE and our support team will then assist you with your return. Please note you will have to arrange and pay the cost of the postage back to us. We recommend using a fully tracked service as you are responsible for your package until it reaches us. Once we receive your returned item a refund will be processed for the amount of that item paid to us. If you were charged taxes and duties on your original purchase on delivery, you will need to recover this payment separately from your local customs authorities if applicable.
